Login & access: how-to

Step-by-step instructions for getting into COHO and looking after your login. For how logins, codes and sessions work, see Login & access; for problems, see Login & access: troubleshooting.

Find your task

If you’re here because…	Go to
You want to log in	Log in
You’ve forgotten your password, or want a new one	Reset your password
COHO says Verify your email	Verify your email address
A colleague invited you to COHO	Accept a team invite
You signed up on your own, then got an invite code	Join with an invite code
You signed up by mistake and can’t get to your real account	Get out of a sign-up you didn’t mean to start
You want a code from your phone as well as your password	Turn on two-factor authentication
COHO is asking for a 6-digit code when you log in	Log in with two-factor authentication
You’ve lost or used up your recovery codes	Get new recovery codes
You’d like to log in with your fingerprint, face or a security key	Add a passkey
Your work email has changed	Change the email you log in with
You want to change your password while logged in	Change your password in Settings
You’re on a shared computer, or finished for the day	Log out
A tenant, applicant or owner can’t get in	Help someone you invited get in

Log in

Do this to start using COHO on a computer, phone or tablet.

Before you start: you need a COHO account. If a colleague has invited you, accept the invite first.

1. Go to coho.life and click Log in, or open the COHO app.
2. Enter your Email address and Password. Click the eye icon to check what you’ve typed.
3. Leave Remember me ticked on your own device. Untick it on a shared computer.
4. Click Log in.

What happens next: you land on your organisation’s Dashboard (or back on the page you were trying to open). If you’ve turned on two-factor authentication, COHO asks for a code first: see Log in with two-factor authentication.

Tip

If you’ve added a passkey, click Email address and choose your passkey when your browser offers it. You won’t need your password.

Reset your password

Do this when you’ve forgotten your password, or COHO says “We didn’t recognise that email and password combination. Please try again.” and you’re sure the email is right.

1. On the login page, click I’ve forgotten my password.
2. Enter your Email address and click Send email.
3. Open the email “Forgotten password code - [code]”. Either:
   • type the 5-character Verification code into COHO and click Verify; or
   • click Reset your password in the email.
4. Enter your new Password (at least 8 characters) and Confirm Password.
5. Click Set password.

What happens next: “Your password has been updated”, and you’re logged in. COHO logs you out of every other device, so log in again there with the new password.

Note

The code and link work for 15 minutes. No email? Check spam or junk, then click Resend Code. After 5 wrong codes, wait 15 minutes before trying again.

Verify your email address

Do this when COHO shows Verify your email: after you register, after you change your email, or when you log in before verifying.

1. Open the email “Please confirm your email - [code]” sent to the address shown on the page.
2. Type the 5-character Verification code into COHO and click Verify, or click Verify your email in the email.

What happens next: COHO takes you on: to finish setting up your account if you’re new, or to your Dashboard.

If the code hasn’t arrived after a few minutes, check spam or junk, then click Resend Code. Each code works for 15 minutes. If the email shown is wrong, click Different user? Logout and log in with the right account.

Accept a team invite

Do this when a colleague has invited you to their organisation in COHO.

Before you start: find the email “You have been invited to join [organisation]”.

1. Click Register to accept in the email.
2. The page says Thank you for accepting the invite. Choose one:
   • New to COHO: keep the Email address shown, enter a Password (at least 8 characters), tick the terms and click Register.
   • Already have a COHO account (for example as a landlord or tenant): click Already registered? Log in and log in with the email the invite went to.
3. If COHO asks for a verification code, enter the code it emailed you.

What happens next: you’re connected to the organisation with the role your colleague chose, and you get “Hello and welcome to COHO”. Your colleague no longer sees Invited next to your name.

Caution

Don’t register from the COHO website’s own Register link instead of the invite. That creates a separate account that isn’t part of your organisation.

Join with an invite code

Do this when you already created a COHO account on your own, and then received a team invite.

1. Log in. If COHO shows What brings you to COHO?, click “Got an invite? Enter your code”. Otherwise click your name (top right) > Settings and click Enter your code.
2. Enter the Invite code from the bottom of the invite email and click Look up.
3. Check it says “Team member at [organisation]” and click Connect.

What happens next: your account joins the organisation.

Get out of a sign-up you didn’t mean to start

Do this when you started registering (for example by choosing Manage properties or Find a home), but you already have an account, or meant to use an invite.

1. On the page asking What brings you to COHO?, click Different user? Logout. (On Verify your email, the same link is under the code.)
2. Open your invite link, or go to the login page.
3. Log in with your existing account, or register from the invite.

What happens next: you’re in the right account. The account you started by mistake isn’t linked to your organisation.

Turn on two-factor authentication

Do this to protect your login with a code from your phone as well as your password.

Before you start: install an authenticator app on your phone, for example Google Authenticator or Authy.

1. Click your name (top right) > Settings.
2. Under Security, click the button next to Two-factor authentication.
3. Scan the QR code with your authenticator app, or click Copy and paste the key into the app.
4. Enter the 6-digit Verification code from the app and click Enable.
5. Save your 8 Recovery codes: click Download codes, or copy them somewhere safe.

What happens next: the section shows Active. From your next login, COHO asks for a code after your password.

Log in with two-factor authentication

1. Log in with your email and password as usual.
2. Open your authenticator app and enter the 6-digit Verification code.
3. Click Verify.

No phone? Click Use a recovery code instead, enter one recovery code and click Verify. Each recovery code works once.

What happens next: you’re logged in. If it says “Your session has expired”, more than 10 minutes passed or there were 5 wrong codes: click Back to login and start again.

Get new recovery codes

Do this when you’ve used or lost your recovery codes. You need to be logged in.

1. Click your name > Settings, then the button next to Two-factor authentication.
2. Click Regenerate codes and confirm.
3. Download or copy the new codes.

What happens next: your old recovery codes stop working.

To turn two-factor authentication off, click Remove in the same place. This also cancels your recovery codes.

Add a passkey

Do this to log in with your device’s fingerprint, face or PIN, or a security key.

1. Click your name > Settings, then the button next to Passkeys.
2. Click Add passkey (or Add security key).
3. Enter a Device name, for example “Work laptop”, and follow your device’s prompts.

What happens next: the passkey is listed with when it was registered and last used. Next time, choose it on the login page. To remove one, use the link in its row; also delete it from your password manager or device.

Change the email you log in with

Do this when your work email address changes.

1. Click your name > Settings.
2. Next to Email, click the pencil icon.
3. Enter the new address and click Save.

What happens next: “Email updated. Please check your email for a verification link.” Your login email changes straight away, and COHO logs you out of all your devices. Log in with the new email and enter the code COHO sent to it.

Caution

The new address must not already have a COHO login: COHO says “An account already exists with this email address.” Check the new address carefully: until you verify it, you can’t use COHO.

Change your password in Settings

1. Click your name > Settings.
2. Under Security, click the pencil icon next to Password.
3. Enter a new password (at least 8 characters) and click Save.

What happens next: “Password updated”. COHO logs you out of all your devices; log in again with the new password.

Log out

1. Click your name or picture (top right).
2. Click Log out.

What happens next: you’re logged out on this device only. To log out everywhere, for example after losing a phone, change your password.

Help someone you invited get in

Do this when a tenant, applicant or property owner tells you they can’t log in. You can’t see or reset their password.

Before you start: for tenants, you need edit permission for Tenants.

1. Check the email you invited. Open the tenancy and, in Tenant Information, click View details. If the email is wrong, correct it and click Resend invite.
2. If they haven’t joined yet: the panel says “[Name] has been invited but hasn’t joined.” Click Resend invite so they get a fresh link. They must use that link and register or log in with the invited email.
3. If they’ve joined but now use a different email: click Revoke user access and Revoke, update the email, then click Invite tenant.
4. If COHO has stopped emailing them: the record says “COHO has stopped sending emails to this address.” Click Resolve, then resend the invite.
5. If they’ve forgotten their password: send them to I’ve forgotten my password on the login page.
6. If they signed up by mistake (for example as a manager): ask them to click Different user? Logout, then open their invite link.

What happens next: they get a new invite by email (and WhatsApp or SMS for tenants and applicants). Applicants follow the same steps from the onboarding: see Onboarding. For more on tenants, see Tenancies.